Conflict management means bringing an existing conflict under control and implementing measures that stem and remedy its consequences. A conflict causes heavy damage, be it at the company level in the financial field, or at the interpersonal level in relationships. We speak of a conflict if an agreement is yet to be reached. A conflict needs to be taken care of if it is causing damage. Destructiveness is implicit in conflicts. If the conflict isn’t resolved then the parties involved increasingly lose their sense of rationality, which results in actions being taken that appear emotional and uncontrolled. It is precisely these actions that are targeted in conflict management and the course of damage is stopped. Conflict management initially only limits the damage being caused. It is then a matter of managing the consequential damage caused before finally cleaning up the conflict. The INSTITUT SOMMER is happy to support you in conflict management.